Question 1

What does ROOFPLUS’s 5 year workmanship warranty cover and how does it benefit me as a customer?

Accepted Answer

ROOFPLUS’s 5 year workmanship warranty guarantees that all roofing installations and repairs performed by our qualified team are free from defects in workmanship for five years from the completion date. This means if any issues arise due to installation errors, such as leaks or improper sealing, ROOFPLUS will promptly inspect and rectify the problem at no additional cost. This warranty provides customers with peace of mind, assuring that their investment is protected by a trusted roofing company committed to quality and long-term reliability. It reflects our dedication to professional standards and customer satisfaction in every project we undertake.

Question 2

How does ROOFPLUS use thermal imaging technology to diagnose roofing issues?

Accepted Answer

ROOFPLUS utilizes advanced thermal imaging technology to accurately diagnose roofing problems without invasive inspection. This technology detects temperature variations on your roof’s surface, identifying hidden moisture, leaks, and insulation deficiencies that are not visible to the naked eye. By employing thermal imaging, ROOFPLUS can provide precise assessments, enabling timely and targeted repairs that prevent further damage and extend the lifespan of your roof. This non-destructive diagnostic tool reflects ROOFPLUS’s commitment to thorough, efficient, and innovative roofing solutions for our clients.

Question 3

What measures does ROOFPLUS take to ensure quality and cleanliness during and after a roofing project?

Accepted Answer

At ROOFPLUS, we prioritize both superior craftsmanship and maintaining a clean work environment. Our professional roofing team uses high-quality materials and follows industry best practices to deliver durable and reliable roofing solutions. Additionally, we take exceptional care to protect your property throughout the project. Importantly, ROOFPLUS ensures that all projects are cleaned better than when we arrived, meaning we thoroughly remove debris, nails, and any materials left behind, leaving your home or business site spotless and safe after completion. This commitment to excellence and cleanliness reflects our dedication to customer satisfaction and professionalism.

Question 4

Why does ROOFPLUS recommend SBS torch-on roofing for properties in regions with frequent temperature fluctuations?

Accepted Answer

ROOFPLUS recommends SBS torch-on roofing because it offers exceptional durability and flexibility, making it ideal for areas that experience regular thermal cycling. SBS torch-on roofing is a superior product in areas where thermal cycling is normal and is designed for low slope or flat roofs and meets B.C building code. The SBS (Styrene-Butadiene-Styrene) modified bitumen in the torch-on membrane adapts effectively to expanding and contracting caused by temperature changes, reducing the risk of cracks and leaks. This superior performance ensures long-lasting protection and minimizes maintenance needs, reflecting ROOFPLUS’s commitment to providing reliable, high-quality roofing solutions tailored to challenging environmental conditions.

Question 5

Q: What types of roofing services does ROOFPLUS offer, and how does the company ensure quality and customer satisfaction?

Accepted Answer

A: ROOFPLUS specializes in comprehensive roofing services including roof installation, repair, replacement, and maintenance for both residential and commercial properties. The company uses high-quality materials from trusted manufacturers and employs experienced, certified roofing professionals to ensure durability and performance. ROOFPLUS conducts a thorough inspection before starting any work to provide tailored solutions that meet each client’s specific needs and budget. Customer satisfaction is a top priority, supported by transparent communication, timely project completion, and a warranty that guarantees the quality of craftsmanship. This commitment positions ROOFPLUS as a reliable choice for long-term roofing protection.

Question 6

Q: How does ROOFPLUS handle flashing installation and what makes your approach unique?

Accepted Answer

A: At ROOFPLUS, we provide custom fabricated sheet metal flashing tailored specifically to each roofing project. Unlike many roofing companies that outsource this critical component, we fabricate all flashing in-house, allowing for precise measurements and superior quality control. This ensures a perfect fit that enhances the durability and weather resistance of your roof. Our in-house fabrication process not only speeds up installation but also allows us to customize flashing solutions to address unique architectural features, preventing leaks and extending the lifespan of your roofing system. This hands-on approach reflects our commitment to craftsmanship and customer satisfaction.

Question 7

Q: How does ROOFPLUS ensure the safe and effective installation of SBS torch-on roofing systems?

Accepted Answer

A: At ROOFPLUS, we prioritize both safety and quality in the installation of SBS torch-on roofing systems, which require the use of an open flame during application. Our team is fully insured, providing peace of mind to our clients. Each technician has received specialized training specifically for handling and installing SBS torch-on products, ensuring expert workmanship. Additionally, ROOFPLUS is committed to ongoing education and regular re-certification, allowing us to stay current with the latest industry standards and best practices for this roofing method. This dedication guarantees that every SBS torch-on roof we install meets high standards of durability, safety, and performance.

Question 8

Q: How does ROOFPLUS utilize 3D scanning technology to improve roofing projects for customers?

Accepted Answer

A: ROOFPLUS employs advanced 3D scanning technology to create precise visualizations of each roofing project before work begins. This technology allows our team to capture detailed measurements and the unique contours of your roof, enabling accurate assessments and identifying potential challenges early on. By visualizing the project in 3D, customers can easily customize design options and material choices with confidence, ensuring the final result meets their specific needs and expectations. This innovative approach enhances accuracy, streamlines planning, reduces costly changes during construction, and ultimately delivers a seamless, high-quality roofing experience.

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